As a Service Technician at CPI, you will enjoy a daily routine that involves applying technical expertise, peer collaboration, diagnostics tasks and implementing security practices. You will deliver exceptional customer service through issue resolution and preventative maintenance.
We will provide the following package and benefits
- Excellent, competitive pay – get in-touch to find out what you’re worth
- Personal and Team bonuses are on offer – we’ll help you achieve your rewards
- Paid time off in all cases, 401K matching program, and a company vehicle are perks that are available to all associates in the field, regardless of years of experience or title
- As part of the CPI benefits program we offer options aimed at helping you maintain a healthy lifestyle – with a focus on physical, mental, and financial well-being. As a member of the CPI team, you will have access to resources to assist you with many of life’s expected (and unexpected) events
You’re a good fit with CPI if you fit this profile
- Strong electromechanical aptitude
- Excellent verbal and written communication skills, including a positive attitude
- Strong Attention to details - able to proof their own work
- Proficient in iOS, MS Office applications and Windows OS
- Personable, approachable and able to work easily with others at all levels
- Excellent ‘customer first’ communications skills
- Extroverted and positive personality even in the most dire situations
- Strong tendency to read and respond to body language and verbal cues
- Tenacious and has the creativity and determination to continue with even the most difficult assignments
- Exceptionally well organized and able to prioritize their work
- Ability to set and track goals for themselves
- Ability to multi-task and work on more than one project at a time
- Ability to initiate and follow through on assignments without any coaching and work as a proactive team player
- Able to commit to and meet project deadlines
We will support you to deliver these responsibilities
- Service, upgrade and perform preventative maintenance on company equipment
- Travel by vehicle on a daily basis to client sites
- Work with branch employees to satisfy client needs
- Address customer service requests within the specified contract response time
- Extended Hours Coverage periods and ‘On-Call’ duty where applicable
- Safeguard and Maintain a balanced vehicle stock parts inventory
- Upkeep and cleanliness of company issued vehicle including scheduled service intervals
These are mandatory – please check
- Must possess a valid driver’s license and clean driving record
- Impeccable Integrity. Must be able to gain access to highly secured environments
- Occupational licenses may be necessary to obtain depending on territory/accounts
- Required to travel, drive and be on the road servicing equipment at clients 90% of the time.
- Available for periodic travel to Corporate Office for training classes.
- Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites. The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time.
- Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment. Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments.
- Ability to stand for long periods up to 75% of the time while servicing some equipment.
More About CPI
CPI makes the technology that powers your everyday life. If you’ve ever used a self-checkout, won big at a casino, gotten a drink from a vending machine, or paid to park your car, you’ve probably done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software. Our technology powers more than 4 billion transactions every week – and we want you to be a part of it.
Payment technology is constantly evolving, and our associates are up for the challenge. We pride ourselves in our ability to deliver excellent service and support for our vast existing field base, while pushing the envelope of innovation to design and deliver new solutions that reflect the modern payment landscape.
